1. INTRODUCTION

These Terms and Conditions govern your use of the website located at tammiehorton.com (the “Site”) and any services, training programs, or products offered by Tammie Horton (ABN 91 140 309 033), operating as a sole trader based in Canberra, Australian Capital Territory, Australia (“we”, “us”, “our”).

By accessing the Site or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our services.

2. SERVICES

2.1 Scope of Services

Tammie Horton provides the following services:

• Keynote speaking and facilitation for organisations and events
• Workplace resilience training and accredited programs
• Psychosocial safety consulting and risk assessment
• Mental Health First Aid (MHFA) training delivery
• Coaching, consulting, and advisory services
• Online resources, tools, and digital products

2.2 Service Agreements

Specific terms for individual engagements, including scope of work, fees, timelines, and deliverables, will be set out in a separate Service Agreement or proposal. In the event of any inconsistency between these Terms and a specific Service Agreement, the Service Agreement will prevail to the extent of the inconsistency.

3. BOOKINGS AND PAYMENT

3.1 Engagements and Proposals

All engagements are subject to availability and confirmation in writing. A booking is not confirmed until a signed agreement or written confirmation has been received and any required booking fee has been paid.

3.2 Fees and Payment

Fees for services will be outlined in your proposal or Service Agreement. Unless otherwise agreed in writing:

• Invoices are payable within 14 days of the invoice date
• Payment may be required in full or in part prior to service delivery
• Fees are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable

3.3 Late Payment

We reserve the right to charge interest on overdue amounts at the rate of 2% per month, calculated from the due date until the date of payment. We also reserve the right to suspend services until outstanding amounts are paid.

4. CANCELLATIONS AND RESCHEDULING

4.1 Cancellation by Client

Cancellation terms will be specified in your Service Agreement. In the absence of specific terms, the following applies:

• Cancellation more than 30 days prior to the engagement: booking fee forfeited, balance refunded
• Cancellation 14–30 days prior to the engagement: 50% of the total fee is payable
• Cancellation less than 14 days prior to the engagement: 100% of the total fee is payable

4.2 Cancellation by Tammie Horton

In the unlikely event that we need to cancel an engagement, we will provide as much notice as possible and offer to reschedule or provide a full refund of any amounts paid. We are not liable for any additional costs or losses arising from such cancellation.

4.3 Rescheduling

Requests to reschedule an engagement will be considered at our discretion and are subject to availability. Rescheduling within 14 days of the original engagement date may incur an administrative fee.

5. INTELLECTUAL PROPERTY

5.1 Ownership

All content on the Site, including text, graphics, logos, frameworks, methodologies, tools, card decks, and training materials, is the intellectual property of Tammie Horton unless otherwise stated. This includes proprietary frameworks such as the SAFE2RISE framework, the PHYNIX Effect, Identity Alchemy, and all associated materials.

5.2 Permitted Use

You may access and use content on the Site for personal, non-commercial purposes. You must not:

• Reproduce, distribute, or republish any content without prior written consent
• Use our frameworks, methodologies, or branded content for commercial purposes
• Remove or alter any copyright, trademark, or proprietary notices

5.3 Training Materials

Any materials provided as part of a training program or engagement are licensed for the client’s internal use only. They may not be reproduced, shared externally, or used to deliver training without prior written agreement.

6. CONFIDENTIALITY

We respect the confidentiality of information shared during our engagements. We will not disclose confidential information about your organisation or participants to third parties without your consent, except where required by law.

We may reference the nature of work undertaken (for example, the type of training delivered or the sector we worked in) for the purposes of case studies or portfolio evidence, unless you request otherwise in writing prior to the engagement.

7. LIMITATION OF LIABILITY

7.1 No Guarantee of Outcomes

While we are committed to delivering high-quality services grounded in evidence-based practice, we cannot guarantee specific outcomes. Workplace resilience, mental health, and organisational change are complex and depend on many factors beyond our control.

7.2 Limitation

To the maximum extent permitted by Australian law, our total liability to you in connection with our services is limited to the total fees paid by you for the specific engagement giving rise to the claim. We are not liable for any indirect, consequential, or special loss or damage.

7.3 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Where our services are supplied to a consumer within the meaning of the Australian Consumer Law, you may have guarantees that cannot be excluded.

8. Website Use

8.1 Accuracy of Information

We make reasonable efforts to ensure the information on the Site is accurate and current. However, we do not warrant that the Site is free from errors or that it will be available at all times. We reserve the right to update or remove content without notice.

8.2 Third-Party Links

The Site may contain links to third-party websites. These links are provided for convenience only. We do not endorse or take responsibility for the content or practices of any linked websites.

8.3 Not Professional Advice

Content on the Site is provided for general information purposes only. It does not constitute professional psychological, legal, financial, or medical advice. You should seek appropriate professional advice before acting on any information on the Site.

9. Privacy

We collect and handle personal information in accordance with our Privacy Policy, available at tammiehorton.com/privacy-policy, and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

10. Governing Law

These Terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

11. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on the Site. Continued use of the Site or our services after any changes constitutes your acceptance of the updated Terms.

12. Contact

If you have any questions about these Terms, please contact us:

Tammie Horton

ABN 91 140 309 033

Canberra, Australian Capital Territory, Australia

rise@tammiehorton.com

tammiehorton.com